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06/30/08:
PONZI SCHEME DEFENDANT SENTENCED
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Some 1,600 people who altogether lost millions of dollars to a Ponzi scheme carried out by John Heath, his son Daniel, and two others...
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03/25/08:
KIM'S CATCH OF THE DAY: HAPPY CAMPER
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Here's the catch: Families head for Happy Camper to rent the recreational vehicle that's going to take them along the highway to heavenly vacation points. But broken items, blowouts...
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03/25/08:
THE TAXING PART OF TAX RELIEF
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No one really likes paying taxes, but if it's a choice between life's two certainties, most of us would choose taxes over death. Nevertheless, those who have relied on American Tax Relief (ATR)...
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01/24/08:
HERE ARE THE LATEST SPECIAL REPORTS
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Foreclosure Frauds and Fixes, report no. 24, informs you of the scams homeowners face when they are in danger of losing their homes to foreclosure. The report also discusses tax liability and gives some tips for those at risk of foreclosure.
Hi...
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01/24/08:
NEW LAWS
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Here are two of the laws that became effective this month...
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01/24/08:
KIM'S CATCH OF THE DAY: FIRST GOV
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Here's the catch: For homeowners in danger of losing their homes to foreclosure, First Gov may seem like a white knight charging in to save them. Homeowners scrape together the money to pay...
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12/05/07:
Kim's Catch of the Day: EDebitPay
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Here's the catch: Those who need money badly enough to seek out a payday loan get, instead of the expected loan proceeds, a promise of a debit card and unexpected debits...
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12/05/07:
Mazda Joins Auto Line
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Mazda is the Better Business Bureau's newest addition to its Auto Line program. Mazda owners may now bring disputes with the automobile
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12/05/07:
Holiday Wishes
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As we approach the holiday season and the end of another year, we at the Better Business Bureau remember with appreciation the continued support of our members. We wish our readers and members a joy-filled holiday season and all the best in the comi...
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09/27/07:
Customer Service at What Cost?
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Business owners take note: you can become liable for millions of dollars in damages for attempting to better serve your customers. Learn from...
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09/27/07:
Bureau's Website to Include Customer Reviews
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The Better Business Bureau's website (www.santabarbara.bbb.org) now includes the opportunity for customers of all companies in its database to write and post a review...
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07/26/07:
Agreements to Arbitrate Must be Initialed
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Contractors who use the Better Business Bureau arbitration clause in their contracts must be certain that their clients initial in the space provided to indicate their assent or nonassent to arbitrate any dispute...
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05/22/07:
UNLICENSED CONTRACTORS CONTINUE TO PLAGUE CONSUMERS
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We've written before about the damage unlicensed contractors can do not only to their customers but to other, licensed contractors. In some specialties, such as flooring and floor covering contractors
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05/22/07:
DO YOU NEED THIS GOOD DEED DOER?
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Property owners in San Bernardino county may receive, at one time or another, as did Bureau President Bill Mitchell recently, a letter from California Record Retrieval, Inc., offering to provide them with a certified copy of the deed to...
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05/22/07:
KIM'S CATCH OF THE DAY: LAWCROSSING.COM
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Here's the catch: LawCrossing.com, of Pasadena, posts job listings for the legal profession on its website. At least some of those who sign up and pay monthly to access the listings find no jobs, no accurate...
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03/27/07:
Kim's Catch of the Day: USN Television Group, Inc.
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Here's the catch: Attractive, affordable gemstone jewelry entices shoppers to buy through USN's TV auction or from its website. But some buyers learn that the gemstones they receive--if, indeed, they receive...
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11/21/06:
Good, Wholesome, G-Rated, But Risky
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Avalon Family Films, which produces G-rated films, is D-rated by the Better Business Bureau. It's not that we're against family or G-rated movies or that we disagree with Avalon's mission statement...
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11/21/06:
Kim's Catch of the Day: DreamKicks.net
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Here's the catch: DreamKicks.net sells clothing--mostly shoes, or "kicks"--from their website. With brand names such as Nike, Adidas, Coach and Louis Vuitton advertised at prices of less than $100 per item, with free shipping worldwide and no other...
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11/21/06:
Deceptive Checks Net Appellate Court Nays
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A U.S. Appeals Court has upheld a district court's grant of an injunction to the Federal Trade Commission and its determination of the proper amount of consumer redress.
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09/21/06:
Is Cars 4 Causes Cause For Concern?
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In June 2003, the People of the State of California and the California Department of Motor Vehicles filed a lawsuit against Cars 4 Causes, which describes itself on its website as "The Charity That Gives...
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09/21/06:
Dr. Phil's Advertising Episode
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Though he's expert at helping people resolve relationship problems, Dr. Phil clearly has something to learn about advertising issues.
The allegations of false advertising against the celebrity TV psychologist...
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09/21/06:
Kim's Catch of the Day: Fine Art Treasures Gallery
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Here's the catch: Art fanciers are drawn to Fine Art Treasures Gallery's TV auction, where they can bid on artwork from easy chairs. Auctioneers pitch their products, but winning leaves bidders bitter...
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05/26/06:
Where's Your Support For Policemen Support Fund?
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Policemen Support Fund is a good example of a charitable or soliciting organization that gets an "F" rating from the Better Business Bureau despite our having no complaints on record for it.
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05/23/06:
What's in a Name
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Do you find the name ACredit Protection Association@ (CPA) threatening? Whether or not you do can depend upon your perspective.
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05/23/06:
How Safe is Buying Through Ebay?
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According to newspaper reports, that venerated jewelry seller Tiffany & Co. is suing eBay for "facilitating the trade of counterfeit Tiffany items" on eBay's web auction site.
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03/17/06:
Onix Electronics Delivers Barrages of Mirages
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If the alchemists of yore sought, though unsuccessfully, to transform base metals into gold, Onix Electronics seems to have struck a vein performing somewhat the reverse: it makes e-gold payments from customers disappear altogether.
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03/17/06:
What's the Good Word?
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Consumers whose complaints were resolved through the Better Business Bureau write:
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11/17/05:
OCEANCITY WORLDWIDE'S GAS SAVERS FUEL BUYERS' IRE
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If there's any one topic that's close to the top of everyone's list of attention-getters, it's probably the price of gasoline. That topic has probably retained its position on the list for some months now, as we've seen the price per gallon soar. And...
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11/17/05:
KIM'S CATCH OF THE DAY: XKR ESSEX, INC.
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Here's the catch: Online clients pay XKR to file paperwork for fictitious business names and to obtain licenses and other business start-up requirements for them. But after they've paid, clients wait, may eventually do the work themselves, and fina...
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11/17/05:
IF IT'S A NEW SIN TAX, THERE'S A LOOPHOLE
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A restaurant patron recently emailed the Bureau asking if we could explain the "liquor tax" on her dinner check. She hadn't been charged tax on liquor purchased at the restaurant's bar and wondered just what the rules for charging the tax are.
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10/12/05:
BBB Launches New Reporting System
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The Better Business Bureau of the Tri-Counties is the third BBB in the nation selected to test a substantially revised reporting system. Our new reporting system responds to national surveys of consumers and businesses that found users of BBB report...
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09/25/05:
RAINDROPS ARE FALLING ON MY HEAD
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If raindrops are falling on your head because of this year?s monsoon rains, you?re not alone. Recent rains have prompted many residents to call the BBB in search of a reputable roofing contractor.
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09/25/05:
Click-to-Check Icon Gets New Look
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Members whose website gives visitors the opportunity to click to check their reliability report with the Better Business Bureau...
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07/01/05:
Kim's Catch of the Day: NSBA
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Small businesses welcome the services National Small Business Alliance offers them. They agree to bank account debits so they can get loans, lines of credit, and more.
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07/01/05:
Ad Review: Your Travel Biz
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One of the BBB's most recent reviews was of the advertising of Your Travel Biz, also known as yourtravelbiznet.com and YTB Net.com, as well as various other names of individuals who are representatives of the company.
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05/01/05:
Spring Wise Giving Guide Now Available
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The latest quarterly issue of the Wise Giving Guide is available. This issue contains in-depth information about charity auctions, in which you can participate in person, online, or both.
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05/01/05:
Fox Rent A Car Deals
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What the quick brown fox jumps over is not necessarily a dog and not necessarily lazy.
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03/01/05:
Music Promoter Strikes Sour Notes
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Ronald Turner thought he had what it took to go somewhere in the music world. The 59-year-old FAA computer technician worked nights and weekends for two-and-a-half years writing and recording...
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03/01/05:
Kim's Catch of the Day: Together
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Clients pay no small fee to Together's matchmakers to meet someone that matches their criteria for a partner. But the clients find they're as incompatible...
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03/01/05:
Checks for Charities
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What's the easiest way to contribute to a charitable cause? Hand over cash and get a receipt for it? Use a credit card? Write a check?
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01/01/05:
Annual Free Credit Report
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Residents of western states may now request a free copy of their credit report. The recently revised Fair Credit Reporting Act provides for free annual reports,...
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01/01/05:
Corporate Compliance Recorder
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Corporate Compliance Recorder has been the subject of 14 complaints in 2004. None of the complainants lost any money, and CCR has responded to 75 percent of the complaints, so why do we give it failing marks...
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01/01/05:
President's Message 2005
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As you read this, all of the year-end and New Year's holidays will have passed. Until we near the end of 2005...
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01/01/05:
Kim's Catch of the Day: Buyer's Union
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Customers pay Buyer's Union a pittance for gas and other coupons. Then they learn that the price is not so puny and that they've been trapped by the telemarketer.
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11/01/04:
Kim's Catch of the Day: Teleten Marketing
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Mortgage lenders pay for leads, but the leads they receive lead to dead ends and their recovery attempts lead nowhere. The only real lead Teleten provides, it seems, is to lead them on.
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11/01/04:
Yellow Pages' New Bait Hooks Unwary
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Yellow Pages companies have long enriched themselves by mailing statements that appear to be invoices but are really only solicitations for yellow-page ads.
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11/01/04:
Holiday Greetings
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As we near the end of 2004, we at the Better Business Bureau of the Southland wish you the very best for the holiday season and the coming new year.
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09/01/04:
The Immigrant Education Extortion Racket
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Maybe it seems like a warm welcome to Hispanic immigrants when FGH International calls to tell them that the U.S. government wants to foot most of the bill for them to learn English or how to do automotive repairs.
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09/01/04:
'Girls Gone Wild' Purchasers To Get Refund
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Customers who ordered "Girls Gone Wild" videos [Business Link May 2003, July 2003] and later discovered that they had unwittingly enrolled in a negative option program.
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07/01/04:
What About That Great Buy In The Sky?
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Would you like to swing on a star? Carry moonbeams home in a jar? Maybe you can't quite do either, but entrepreneurs are making it easier to come closer or perhaps to reach something better.
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05/01/04:
A Solution To The Affordable Health Care Problem
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At a glance it would seem that success in what Congress, presidents, AARP, and others have failed dismally to accomplish so far is summed up in about 16 words that precede a toll-free number.
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03/01/04:
New Business Arbitration Clause
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The Better Business Bureau's Uniform Rules for Binding Arbitration have recently been revised, and businesses that participate in the Bureau's Business Arbitration program should revise the arbitration clause they presently use.
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01/01/04:
Kudos From Complainants
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Here's what some of the consumers who have complained to the Better Business Bureau have to say about the service they received.
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01/01/04:
BBB Aids In Mail Fraud Convictions
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The Better Business Bureau receives complaint after complaint from people who accept an offer for a credit card and pay a substantial fee for it.
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11/01/03:
A Word Of Appreciation To Our Members
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As we enter the season of holidays, our thanks to our members and our wishes for good cheer and a bright coming year carry elements of both bitter and sweet.
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09/01/03:
Swiss Directory Snares Malibu Business
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When Michelle Lee sent information off to Tourist Directory about her restaurant, Neptune's Net Seafood, in Malibu, she didn't realize she was committing herself to a payment of over a thousand dollars.
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09/01/03:
Fast White Teeth Whitener
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Telemarketers charge consumers for a free sample of teeth whitener, then make ongoing charges to their credit card. Victims, who see red, think Fast White turns off-white in a hurry.
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07/01/03:
Dogg Digital Audio
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Buyers bite into a huge markdown on speakers but learn later that the Dogg bites back.
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07/01/03:
Kim's Catch Of Yesterday: A Sequel
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Using the same catch as Girls Gone Wild another website throws customers off track by offering a "totally uncensored and uncut video review of the hottest and sexiest celebrity video clips in the history of film."
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05/01/03:
Debt Collectors Haunt Survivors
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How do you collect a debt from a deceased person? Exodus Collection Services, who seems to have some skill in collecting debts they attribute to those who have emigrated to the other side, may have an answer for you.
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05/01/03:
Girls Gone Wild
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Internet video buyers order a cheap video, but when more videos pour in to their mailbox and charges rack up, they begin to go a little wild themselves.
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05/01/03:
Magical Stone From The Amazon
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Maybe the most fortunate of us have a so-called guardian angel who holds all the cards, and is willing to deal some out to us.
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05/01/03:
Taking The Fun Out Of Funding
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What Michael Butler didn't know, hurt him. It hurt him, in fact, to the extent of more than $4,000. That was the amount of the penalty the 33-year-old Indiana resident incurred for paying off his mortgage early.
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03/01/03:
Raising Funds For Telemarketers
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Are you the kind of person who steps forward to contribute to charities that purpose to help victims of disease, famine, war, or other scourges? Would you be so willing to pull out your wallet to help pay the rent and buy food, gas, insurance, enter.
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03/01/03:
CTS Marketing
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You're probably not any happier than anyone else about the price of gasoline. If you take CTS Marketing up on their offer, you should pay only 50 cents per gallon at any pump in the country.
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03/01/03:
Sales Job Or Snow Job?
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It sounds like an offer few people could resist, whether they've been laid off or whether they're holding down a pretty good job: become an independent contractor selling credit card processing equipment for DiamondCard Credit Card Processing Corpor.
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03/01/03:
The Word On VietNow
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If VietNow fundraisers had solicited your contribution and you'd checked out the BBB Wise Giving Alliance's website, here are some of the things you would have learned about the organization itself:
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01/01/03:
Topping The Tip
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If you've ever been rankled by the presence of a service charge of some 17 or 18 percent on top of banquet or hotel room charges and various room and sales taxes and still other fees, you may sympathize with the woman who sued over just such a servic...
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01/01/03:
What's The Good Word?
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Here are comments of a couple of consumers who took the time to let us know the good news about their use of our services:
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01/01/03:
The Dismal Side Of Disneyland
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Disneyland has lost sight of the service that brought it to the reputation it enjoys today. For one visitor, the Magic Kingdom is never-never land.
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11/01/02:
I Do Honeymoons
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Couples who book travel with I Do Honeymoons in anticipation of saying "I do" to each other are left standing at the altar when I Do says "I don't."
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11/01/02:
Should You Forget About Senior Moment?
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If you're a senior with any concerns at all about the direction your memory is taking, you've probably snapped to attention when you've seen, heard or read about Senior Moment, the "advanced memory enhancing dietary supplement."
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11/01/02:
The Week Before The Night Before Christmas
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Twas the night before Christmas and all through the town Everyone was promising "The best deal around!" The Yuletide merriment was marred by the sight Of fast-dealing swindlersyyya perennial blight.
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11/01/02:
Winning The Costly Prize Game
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Lucky Lupe Robledo! First, the National Diabetes Fund wants to send him $2,500. But, they say, their records concerning him are incomplete.
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09/01/02:
These Collectibles Make Money A Memory
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Why do people buy collectibles? As an investment...for resale...or to complete a set? in every case the customers were promised a large profit in a short period of time.
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09/01/02:
How Reliable Are God And Country?
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If we are drawn to a business that displays the American Flag or sprinkles their advertising with Bible verses, don't feel guilty requesting a BBB Reliability Report.
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07/01/02:
A Tale Of A Cake And Ail
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When it came to planning her wedding, Maggie Yanez was a smart cookie. With her wedding cake, for example, she took no chances. Before she ordered it, she priced and tasted cakes at 15 to 20 different bakeries.
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07/01/02:
Salesco To Make Consumer Redress, Pay Fine
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Salesco, a San Dimas-based seller of automobile accessories through the mail, telephone and Internet, recently entered a consent agreement with the Federal Trade Commission.
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05/01/02:
Kim's Catch Of The Day: Travel Club International
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With air travel down, passenger bargains are scarce. Now, with travel agents' commissions cut further by major airlines, travelers can expect to have to raise the ante for their services.
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05/01/02:
The Other Side Of The Credit Coin
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There's no dispute that the total amount of credit card debt is staggering. The Wall Street Journal reports $1.23 trillion in credit card transactions a year, the figure obtained from a recent Federal Reserve System survey.
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03/01/02:
New Legislation
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A number of new laws went into effect in California at the beginning of 2002. A summary of some of those that affect employers is as follows:
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01/01/02:
The Job Mirages
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The economy is in a down turn. Unemployment is rising. Job opportunities are shrinking. How do you making a living when times are tough?
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01/01/02:
Advertising Your Bureau Membership
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Better Business Bureau members who have been in business at least a year may now include the Bureau's torch logo and the statement that they are a Bureau member in their advertising.
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01/01/02:
Broadcasting Training Company Generates Static
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It's not easy to tell just what American Radio Network's game is. The Hollywood company advertises in the New Times Los Angeles, a free paper, for radio announcers and talk show hosts, no experience necessary.
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09/01/01:
Our Readers Write
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"It was absolutely amazing to note the misinformation that was provided in this article. . . . [m]overs cannot and do not ever sell a product called ?insurance.' .
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09/01/01:
Watch For Phony Phone Bill Charges
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A Bureau member looked over his company's last phone bill and noticed, for the second time in a couple of months, a $6.00 charge for a collect call.
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09/01/01:
Orly The Matchmaker
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Orly Hadeda, who calls herself "the One and Only Matchmaker," charges thousands of dollars to arrange all the introductions you need over a one- or two-year period in your quest for the "perfect match."
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09/01/01:
The Problems With Debt Solutions
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Suppose there was a way for you to pay off a mortgage in much less time, pay off credit cards, pay rents and leases, phone and utility bills, student and business loans, child support, IRS and other liens, property taxes--all without filing bankruptc...
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07/01/01:
Bureau Assists First Senior Citizen In Court
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Wallace Kimmet didn't expect his investment in corn to make some alchemical transmutation to gold, nor did he expect it to end up as peanuts. Nevertheless, it did both.
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07/01/01:
Magnetic Therapy Mattress Pad Promotion
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Companies use a free meal to attract customers to seminars promoting magnetic mattress covers as a cure for a variety of ailments. Some are finding there's no free lunch.
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05/01/01:
All The Wrong Moves!
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Making a move, either locally or long-distance, often has some of the features of making a movie: anticipation, innuendo, suspense, surprise, threats, villains, hostages, ransom, victims, and an ending that may or may not be happy.
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05/01/01:
Consumerinfo.com
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Here's the catch: Consumers are signing on for a free credit report but ending up paying--sometimes for nothing.
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05/01/01:
How To Make A Smooth Move
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How does it happen that you find your personal possessions held hostage until and unless you pay much more than you were originally told to get them back?
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03/01/01:
Bureau Sues Carpet Cleaner
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The complaints, many from seniors, alleged bait-and-switch tactics in advertising carpet and upholstery cleaning at a cost of less than $20 (and sometimes less than $10) but charging as much as several hundred dollars more when the work was done.
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03/01/01:
Computers For Sale...Bit By Bit
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Very soon you'll realize that, besides targeting Hispanic people, Sabina has put a new twist on buying on the installment plan that also includes selling in installments.
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03/01/01:
New BBB Seniors' Program
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Consumers who are 65 years and older have a little more marketplace protection with the Better Business Bureau's new Senior Consumer Services program.
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03/01/01:
Southwest Leaves The Door Open To Identity Thieves
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Just past the gates and ringing slot machines was a temporary counter where free Southwest T-shirts were offered to anyone who signed up for Southwest's Rapid Rewards frequent-flyer program.
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01/01/01:
Subleasing Vehicles Yields Super Losses
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As an auto equity promoter, what Global Auto Escrow offers is to find lessees or sublessees for car buyers or lessees who can't or don't want to make any more payments.
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01/01/01:
Kim's Catch Of The Day: Order of the Holy Spirit
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Companies selling bogus merchandise or services relating to religion have an edge in victimizing customers because of the trust we automatically attribute to sellers of these items.
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01/01/01:
PMB Deadline Looms...Again
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Even before the U.S. Postal Service's PMB deadline last April, the USPS was in the process of changing its mind.
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01/01/01:
Prescriptions By Internet?
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You may have half a dozen reasons for wanting to get your prescriptions filled through an Internet pharmacy. Your biggest question, though, is probably whether it's safe to do that. Sometimes it's not.
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01/01/01:
Members: Use the Correct Arbitration Clause
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Members who participate in Business Arbitration risk an arbitrator's decisions' being overturned unless they use the correct arbitration clause in their contracts.
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01/01/99:
Matchmaker Strikes Out With Clients
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Why would anyone complain at all about a company that uses some 12-or-so pages of information about you in their efforts to find you a match?
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